{"id":2216,"date":"2021-09-14T18:17:42","date_gmt":"2021-09-14T16:17:42","guid":{"rendered":"https:\/\/www.palazzogarziaresidence.com\/?page_id=2216"},"modified":"2025-04-11T09:50:30","modified_gmt":"2025-04-11T07:50:30","slug":"booking-conditions-cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.palazzogarziaresidence.com\/en\/booking-conditions-cancellation-policy\/","title":{"rendered":"Booking Conditions &#038; Cancellation Policy"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ai6cpb-ebe33ba7a04fad24c1149c6bbbe393f8\">\n.avia-section.av-ai6cpb-ebe33ba7a04fad24c1149c6bbbe393f8{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.palazzogarziaresidence.com\/wp-content\/uploads\/2020\/04\/palazzo-garzia-foto-esterni-10-casa-vacanza.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-ai6cpb-ebe33ba7a04fad24c1149c6bbbe393f8 main_color avia-section-default avia-no-shadow  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_px='250'><div class='container av-section-cont-open' style='height:250px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2216'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-af0db3-594c65cbc00c91ee222ef5a5c6f2d9eb\">\n.avia-section.av-af0db3-594c65cbc00c91ee222ef5a5c6f2d9eb{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.palazzogarziaresidence.com\/wp-content\/uploads\/2015\/07\/ornament-bg-top-small-1.png);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-af0db3-594c65cbc00c91ee222ef5a5c6f2d9eb main_color avia-section-huge avia-no-border-styling  avia-builder-el-1  el_after_av_section  avia-builder-el-last  avia-full-contain avia-bg-style-scroll container_wrap fullsize'  data-section-bg-repeat='contain'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2216'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2jxl88-1cd5569c5a72d4a90e77fd32e4245a6a\">\n#top .av-special-heading.av-2jxl88-1cd5569c5a72d4a90e77fd32e4245a6a{\npadding-bottom:20px;\nfont-size:40px;\n}\nbody .av-special-heading.av-2jxl88-1cd5569c5a72d4a90e77fd32e4245a6a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2jxl88-1cd5569c5a72d4a90e77fd32e4245a6a .av-special-heading-tag{\nfont-size:40px;\n}\n.av-special-heading.av-2jxl88-1cd5569c5a72d4a90e77fd32e4245a6a .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2jxl88-1cd5569c5a72d4a90e77fd32e4245a6a .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2jxl88-1cd5569c5a72d4a90e77fd32e4245a6a .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2jxl88-1cd5569c5a72d4a90e77fd32e4245a6a av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first  av-inherit-size'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Booking Conditions <span class='special_amp'>&amp;<\/span> Cancellation Policy<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-k89dvtnr-4d876836ecc9769f902e93e28e304137 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"vc_row wpb_row vc_row-fluid wpestate_row vc_row\">\n<div dir=\"auto\">\n<p>Please read the booking policy below carefully. Every booking, after its confirmation, has the value of a contract according to the Italian law in force. The contract is binding for the person making the booking and for all other persons mentioned in the booking, including minors.<\/p>\n<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\n<p><strong><br \/>\nReservations<\/strong><\/p>\n<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">You can send an availability request and wait for our reply.<\/div>\n<div dir=\"auto\">\n<p>Alternatively, you can book online following the instructions available on our websites <a href=\"http:\/\/www.palazzogarzia.com\">www.palazzogarzia.com<\/a> and <a href=\"http:\/\/www.palazzogarziaresidence.com\">www.palazzogarziaresidence.com<\/a>.<\/p>\n<\/div>\n<div dir=\"auto\">You will receive a (non-binding) offer following your request. The booking is only confirmed after we have written to you stating the total price of your stay and after you have paid the deposit. If the payment is not made, the reservation is considered void.<\/div>\n<div dir=\"auto\">The reservation becomes binding for Compagnia delle terre rare Srl only upon receipt of a copy of the receipt of the deposit payment. Send a copy of the payment by e-mail: <a href=\"mailto:palazzogarzia@gmail.com\">palazzogarzia@gmail.com<\/a><\/div>\n<div dir=\"auto\">At this point COMPAGNIA DELLE TERRE RARE SRL will undertake to send the customer a confirmation e-mail to be shown at the time of check-in.<\/div>\n<div dir=\"auto\">confirmation e-mail to be shown at check-in. Confirmation of the booking implies acceptance of our cancellation and deposit terms. We kindly ask you to check the accuracy of the data in the above confirmation and to<\/div>\n<div dir=\"auto\">\n<p>notify us as soon as possible of any anomalies. This notification must be received no later than 4 days after receipt of the confirmation. After this deadline we decline all responsibility for any inaccuracies.<\/p>\n<\/div>\n<div dir=\"auto\">On arrival, each person must present an identification document.<\/div>\n<div dir=\"auto\">If you wish to make any changes to your booking, please contact reception, who will do their utmost to accommodate your request.<\/div>\n<div dir=\"auto\">In the event of the reservation being moved to a period for which the price is higher than the amount paid, the client must pay the difference.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\"><em><em><br \/>\nGeneral conditions<\/em><\/em><\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">A deposit is required to confirm the booking.If the deposit is not received, the booking is null and void. The same applies to the balance. If the balance is not paid, the booking will be cancelled.<\/div>\n<div dir=\"auto\">The amount of the deposit is 30% of the amount of the stay. As provided for by the civil code in art. 1385, it will not be returned in the event of cancellation or non-presentation.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">Accepted methods of payment: bank transfer.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\n<p>The balance of the booking must be paid on arrival. Any extras must be paid before departure.<\/p>\n<\/div>\n<div dir=\"auto\">\n<p>For payments by bank transfer we indicate below the data:<\/p>\n<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">COMPAGNIA DELLE TERRE RARE SRL<\/div>\n<div dir=\"auto\">IBAN <span class=\"selectable-text copyable-text false\">IT48A0306916099100000004433<\/span><\/div>\n<div dir=\"auto\">BANCA INTESA SAN PAOLO<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\n<p>Send a copy of the bank transfer receipt via email: <a href=\"mailto:palazzogarzia@gmail.com\">palazzogarzia@gmail.com<\/a><\/p>\n<\/div>\n<div dir=\"auto\">indicating the date of your reservation, your telephone number and email address, you will receive confirmation.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\n<p><em><br \/>\nExtension of stay<\/em><\/p>\n<\/div>\n<div dir=\"auto\">An extension of stay requires an additional booking, and is subject to availability and\/or rate changes.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\n<p><strong><br \/>\nCancellation policy (individual bookings)<\/strong><\/p>\n<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">All booking cancellations must be communicated in writing. Please refer to your booking confirmation for the cancellation policy.<\/div>\n<div dir=\"auto\">If cancelled or modified up to 30 days before date of arrival, no fee will be charged. For cancellations or changes made after this deadline 50% of the total amount of the booked stay will be charged.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">Compagnia delle terre rare srl reserves the right to charge the total amount due in case of cancellations in the last week before check-in.<\/div>\n<div dir=\"auto\">No reimbursement is due to the guest who decides to interrupt the stay already started and therefore has to pay the whole booked stay.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\"><em><em><br \/>\nNoShow (no-show)<\/em><\/em><\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">In case of no-show, the total amount of the stay will be charged.<\/div>\n<\/div>\n<div dir=\"auto\"><\/div>\n<div class=\"vc_row wpb_row vc_row-fluid wpestate_row vc_row\">\n<div dir=\"auto\">\n<p><strong><br \/>\nForce majeure<\/strong><\/p>\n<\/div>\n<div dir=\"auto\">The management declines all responsibility for disruptions due to lack of supplies, accidental equipment failure or other causes of force majeure. The management declines all responsibility for damage caused by other guests, atmospheric events, natural disasters, epidemics, illness and theft.<\/div>\n<\/div>\n<\/div><\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2216","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>Booking Conditions &amp; Cancellation Policy - Palazzo Garzia Residence - charming residence in the heart of Salento<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.palazzogarziaresidence.com\/en\/booking-conditions-cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Booking Conditions &amp; 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